OUR GUARANTEE

Love your photos or your money back!

We are confident that you will be delighted with the photography service we provide – and we back that up with our 100% money back guarantee – If you do not love our service we will refund your money.

But a money back guarantee is not worth much when you only get one chance to get it right – so this is how we get it right with our 5 point service guarantee.

  1. Experience – all EventPix photographers are professionals with at least 2 years of professional experience.

    EventPix is owned by Trevor Connell, who is not only respected in the industry as an accomplished photographer, but he has over 30 years experience in the industry as an event manager, designer and director – Trevor knows events and exactly what Event Managers and their clients are looking for.Trevor will match the right photographer for your event – based on skills and personality.

  2. Equipment – photographic equipment is mechanical and electronic – it can break down.

    All our photographers carry backups – camera bodies, lenses, flashes, batteries, cards, etc.

  3. Backups – All our digital files are backed up before the camera cards are wiped and before any editing is done on the files. Then the edited files are backed up (at least 2X) so even if you lose your files – we will still have a backup to replace them.
  4. Photographers – we have backup photographers. So for example, if one calls in sick, we can quickly replace them.
  5. Fast turnaround – in today’s social media driven environment we know our clients need their images fast. We guarantee to deliver your images according to the agreed time frame – or your money back!

    Our Standard service will have fully edited images delivered to you within five working days. However, our Premium service can have the images to you the following day, or even during the event.

EventPix are the exclusive photographers for our 25 Local Business Awards around NSW. Their service is exceptional with the delivery of images promptly delivered the day after the event. The series of photos involves on-stage emotional images and specially posed studio photos of the winners.

Their professionalism during the presentations and their delivery of the images is of the highest standards.

Steve Loe

Precedent Productions

I would highly recommend Trevor Connell for any corporate event, he is a very professional individual who goes out of his way to ensure every request is met. The quality of his work is of an exceptional high standard and he is such an easy going person to work with. We have been working with Trevor for the past 5 years and will continue to do so – great work Trevor.

Stephanie Gershon

College of Intensive Care Medicine

Marist College Canberra worked alongside EventPix on two major events in 2018; our Year 12 Formal and Year 12 Graduation Dinner at two different venues. Prior to our events, Trevor communicated via email, phone and in person onsite to ensure that he was aware of our needs and expectations. On both occasions, the EventPix team arrived in plenty of time to allow for set up, familiarisation of the run sheet and any changes. They managed the volume of guests comfortably and were very welcoming towards our guests putting them all at ease in front of the lights and cameras. There were no issues with the timing throughout the night and the quality of the photos were excellent. From beginning to end with both of our bookings we felt confident and in good hands. We would happily recommend Trevor and his team of professional photographers and have already booked them again for our 2019 events.

Sandra Marron

Events Officer, Marist College Canberra

We use EventPix regularly to photograph our feature veterinarians for the quarterly magazine we produce. We have veterinarians based all around Australia and the quality of the photographs we receive is always of a high standard regardless of the location and photographer. We always throw in the added challenge of including animals in the photographs and we enjoy seeing the end results – always fun, engaging and great!
The variety of photographs we receive ensures we can produce stories and articles which include many varied photos, and we always have many choices that would be appropriate for our cover image.

Ellen Simpson

Australian Small Animal Veterinarians

Our high end awards events require a very professional photography service that I am pleased to say is provided by EventPix. Trevor and his team always go above and beyond for both us and our award guests and business clients. They deliver the very best quality photos that really capture the tone of our awards.

Jim Hall

Head of Events, Momentum Media

Eventpix was a pleasure to work with. School formals are very difficult to organise and having a company that was professional, provided the information we needed and provided a service at a very affordable price made the whole thing easier. The students LOVED the photobooth and being able to take photos that were more their style. The staff on the night were helpful, related to the kids and allowed them to take home memorable images from the evening. I would recommend the service to anyone in the Canberra region and we will continue to work with the company in the future.

Katherine Langridge

Kingsford Smith School